Terms of Service

1. What the service is

June 360 Vision is a monthly notice-and-record service for front desks: a device with a lens ("the eye") sends photos to our system, which detects when a person is waiting with no staff present, notifies the staff, and gives the customer a panel of what happened. It is not a security or surveillance system and does not replace human attention.

2. Free trial and billing

The first 30 days are free, counted from the day the eye sends its first photo. A card is saved at signup; nothing is charged during the trial. After the trial, the service is billed monthly in advance: $129 for the first eye and $89 for each additional eye, until canceled.

3. The eye belongs to Cravero (loan)

The eye and its accessories are provided on loan at no cost and remain the property of Cravero Robotics LLC. The customer agrees to use them only for the service, not to open or modify them, and to return them within 15 days of cancellation using the prepaid label we send. If they are not returned within that period, or are returned damaged, a replacement charge of $99 per eye is billed to the card on file.

4. Cancellation

The customer may cancel at any time from the panel. Cancellation takes effect at the end of the paid period. There is no minimum term or penalty beyond returning the eye.

5. Privacy: we notice — we don't record

The system stores no video or audio. It processes images to detect presence and keeps only events (for example: "a person waited 3 minutes"), with no faces or identity. The customer is responsible for placing the included signage at the desk, which informs visitors of the system, and for complying with their state's laws on camera notice.

6. What the customer needs

A power outlet and a Wi-Fi network with internet access to connect the eye. The service does not access the customer's cameras or internal network beyond that connection.

7. Availability

We make reasonable efforts to keep the service running continuously but do not guarantee uninterrupted availability. If the eye loses signal or the system is unavailable, the panel says so; the customer must not rely on the service for security or emergency situations.

8. Limitation of liability

To the extent permitted by law, the total liability of Cravero Robotics LLC for any claim related to the service is limited to the amount paid by the customer in the three months before the event. We are not liable for indirect damages, lost revenue, or events occurring at the customer's premises.

9. Account and data

The customer is responsible for their password and for the people they grant access to. Panel data (events, metrics, requests) belong to the customer; we may use it in aggregated, anonymous form to improve the service. On request, we delete the account and its data within 30 days.

10. Changes

We may update these terms and the price with 30 days' notice by email. If the customer disagrees, they may cancel before the changes take effect.

11. Governing law

These terms are governed by the laws of the State of New Jersey, United States. Any dispute will be resolved in the courts of Union County, New Jersey. By checking the acceptance box, the customer electronically signs this agreement; we store the date, time and address from which it was accepted.

12. Where the eye may go — and where it must never go

The eye is installed only in shared work or transit areas (front desk, lobby, breakfast room, service corridor, parking lot). Installing it in guest rooms, bathrooms, locker rooms, showers or any place where a person expects privacy is PROHIBITED, as is aiming it into such a place. The customer may not use the service to identify individuals, to single out a particular employee, or for any disciplinary decision based on things the service does not measure. June reports measured facts (presence and time); it never decides, never judges and never recognizes anyone.

13. Signage and notice to visitors

Notice signage ships with the eye. The customer agrees to display it where it can be seen and to keep it in place for as long as the service runs, and represents that it has the right to install the eye where it installs it. Complying with state or local on-premises notice laws is the customer's responsibility; we provide the sign and the information, not legal advice for your jurisdiction.

14. SMS and email alerts

SMS alerts go only to numbers the customer enters in its panel, and only after that person's consent box is ticked, which is recorded with a date. They are operational messages about the place (a guest waiting, an uncovered desk, an area that needs attention): never marketing. Frequency depends on what happens at the place. Message and data rates may apply. To opt out, reply STOP to any message; for help, reply HELP. A number can also be deleted from the panel at any time. Carriers are not liable for delayed or undelivered messages. We do not sell, rent or share phone numbers with third parties for marketing; our delivery providers use them only to deliver these messages.

15. No warranties — and what the service is NOT

The service is provided as is. We do not warrant that it will detect every situation, or that alerts will always arrive or arrive on time: they depend on power, on the venue's internet, on carriers and on third-party services. June 360 Vision is NOT a security system, an alarm system, a medical emergency system, or a substitute for staff, for guarding or for 911. The customer must not rely on it as the only means to detect or respond to an emergency.

16. Indemnity

The customer will hold Cravero Robotics LLC harmless against third-party claims arising from its use of the service outside these terms or outside the law: installing the eye in a prohibited place, failing to display the signage, entering phone numbers without consent, or using the data for purposes that are not allowed.

17. Third-party services

To work, the service relies on providers: cloud hosting, image analysis, SMS delivery, email delivery, payments and backups. Each processes the minimum needed for its task, under its own terms. An outage at any of them may interrupt the service and creates no liability beyond what section 8 provides.

18. Who owns what

The software, the June 360 Vision brand, the designs, the copy and everything we make are the property of Cravero Robotics LLC. The customer receives a right to use them while the service lasts: it may not copy, resell, lend, reverse-engineer or use them to build a competing product. We may name the customer as a user of the service only with its written permission.

19. Your data: yours, how long it lives, and how you take it with you

The events and metrics of the place belong to the customer. We use them to run the service, to support it, and to improve the product in aggregate form without identifying anyone. Raw measurement detail is kept for about 45 days and wait snapshots for about 30, then they delete themselves; what remains is the historical summary, which contains no images. The customer may request a copy of its data or full deletion of its account by writing to hello@craverorobotics.com; we handle it within 30 days, except for what the law requires us to keep (billing records, for example).

20. Disagreements

We talk first: any claim is raised in writing to hello@craverorobotics.com and we have 30 days to resolve it in good faith. If it is not resolved, it goes to individual, binding arbitration in Union County, New Jersey, under the commercial rules of the American Arbitration Association, and both parties waive class actions and trial by jury. Either party may still go to small claims court for qualifying claims.

21. Miscellaneous

Neither party is liable for events beyond its reasonable control (power or internet outages, disasters, strikes, provider failures, acts of government). We may assign this agreement if we sell or reorganize the company, with notice to the customer. If a clause is struck, the rest stands. These terms, together with the privacy policy, are the entire agreement. Whoever accepts represents that they are 18 or older and authorized to bind the business.

22. Nothing biometric — the clause you can hand to your lawyer

Cravero Robotics LLC represents and warrants that the service does NOT compute, extract, derive, store or transmit facial geometry, face templates or embeddings, fingerprints, iris or retina patterns, voiceprints, or any other biometric identifier, at any stage of the detection pipeline. The system infers presence and time — “a person has been in this zone for 80 seconds” — never identity. There is no facial recognition, no matching between people, no database of faces, and deleting the image leaves no derived identifier behind, because none is ever computed. This representation is part of the agreement and the customer may enforce it.

Terms of service · Privacy policy · SMS terms · Data addendum · 📄 PDF

Cravero Robotics LLC · Kenilworth, New Jersey · hello@craverorobotics.com